Care Coordinator

Position Description

A Care Coordinator, or Patient Care Coordinator, is responsible for scheduling, organizing and managing all aspects of a patient’s healthcare maintenance and treatment. Their duties include helping patients complete paperwork, communicating with a healthcare team about a patient’s treatment plan and educating patients about resources and options for managing their health.

Tasks and Responsibilities

A care coordinator should exhibit superb communication skills. They work with patients to determine needs and evaluate interventions. Care coordinators possess leadership qualities needed to guide individuals of varying backgrounds towards a common goal for the betterment of a patient’s health and quality of life. Care coordinators work in healthcare facilities which are typically open twenty-four hours a day, seven days a week with responsibilities which may include:

  • Developing and coordinating health care programs
  • Communicating between staff, patients and family
  • Handling patient case management and education 
  • Recruiting and training staff and creating schedules
  • Developing patient goals and monitoring progress
  • Maintaining patient confidentiality and quality care